Frequently Asked Questions
We compiled the most frequently asked questions from you and you can get answers directly.
General
One of the most important concepts in today's world is time. The most important advantage of online therapy is that it will prevent loss of time. Besides, you will have the opportunity to meet with a psychiatrist or psychotherapist who is an expert in the comfort of your home without having to know someone reliably.
It is an effective treatment method where you can find solutions to the problems you experience from an expert psychiatrist or psychologist online.
It is a convenient and effective method for almost anyone who can access the Internet. For example, if you are a very busy person and you have some problems that bother you, you just need to make an appointment to meet with a psychiatrist or psychologist on our site. Then, the therapist you want to discuss will reach you via the method you want, and you will meet first and then start your therapy sessions if you want to continue. Although our introductory meeting is free, all other services are paid.
First of all, you must have an internet connection and a device (computer, laptop, tablet, smartphone, etc.) that you can use with it. After that, it will be enough to register over the system and make an appointment at a time convenient for you.
Session times vary according to the therapist you have chosen and the service you will receive. This information is stated in the service you will receive.
Absolutely No. Our priority is the privacy of our clients and this issue is very important for us. One of the most important advantages of online therapies is the privacy. It allows anyone to continue your therapy safely without knowing that you are seeing a psychiatrist and a psychologist.
You can contact us at info@therapistathome.com or click on the chat button on the bottom right corner to send us a message.
You can also reach out at +44 7766 838116.
You can also reach out at +44 7766 838116.
Yes. Scientific research studies show that online therapy is as effective as in-person therapy - they are even more effective for certain mental health issues.
Yes, some of our therapists are expert at couples and marriage counselling. You can check our therapist working with couples here
When booking a couple therapy session, you don't need to enter your couple's information. You can book by selecting your time slot on your preferred therapist page.
When booking a couple therapy session, you don't need to enter your couple's information. You can book by selecting your time slot on your preferred therapist page.
The therapists arrange their own schedules. Each therapists has different availability, you can see their available times of the therapist you are interested in on their profile by clicking on VIEW THERAPIST SCHEDULE button.
Our goal is to create a bridge between therapists whose mother language is the same with yours. You may be living abroad and have difficulty to find a therapist in your own language. Here we differ from other websites. Despite our therapists are from all around the world, our Committees make sure all of them are experienced, certificated and follow ethical standards.
We have a therapist performance index where we assess their performance mainly based on feedback from clients.
Additionally, our prices are below the standards and you can book a trail session at a very cheap price to see if your therapist is a good fit for you.
We have a therapist performance index where we assess their performance mainly based on feedback from clients.
Additionally, our prices are below the standards and you can book a trail session at a very cheap price to see if your therapist is a good fit for you.
You can participate in your therapies from anywhere with the internet and your computer or mobile device.
Payment and Cancellation
- Choose the therapist you are interested in
- Select the service you want to get
- Click on the schedule an appointment button
- Select month, day and time
- Select payment method
- Finish booking
If you want to change the date of your appointment, you need to contact with the Customer Representative via email to info@therapistathome.com or chat button at bottom right corner.
We use Stripe for the payments.
As a PCI compliant payment provider, Stripe applies the highest security standards to protect your details as the Payment Card Industry Data Security Standard (PCI DSS) requests.
We never disclose your card data (card number, expiry date and CVV code etc.) to our system or your preferred therapist. We are strictly confidential about your privacy and security.
You can find out more information about Stripe here
As a PCI compliant payment provider, Stripe applies the highest security standards to protect your details as the Payment Card Industry Data Security Standard (PCI DSS) requests.
We never disclose your card data (card number, expiry date and CVV code etc.) to our system or your preferred therapist. We are strictly confidential about your privacy and security.
You can find out more information about Stripe here
Currently we don't provide this option, however, this may change in the future.
There is no set fee for the sessions, each therapist has their own fee rate. We don't charge you for using our platform.
If the meeting with your therapist does not take place and you request a refund, your money will be refunded to your credit card immediately after the necessary review.
If you do not participate in the meeting, your service right will be lost and no refund will be given. If the therapist does not participate in the interview, a refund will be made.
About Therapy
This is not possible. Therapists have their own schedule and need to focus on their clients they have on the given day. If you want to understand if the therapist you are interested in suitable for you, you can book a trial session which is more affordable and shorter than the regular therapy session.
Yes you can, but you need to inform and have a consent about the appointment.
You will need to pay and responsible to maintain the communication if she or he faces any problem (technical or personal like changing the appointment date etc.).
You will need to pay and responsible to maintain the communication if she or he faces any problem (technical or personal like changing the appointment date etc.).
Unfortunately, we can't do that. If you are on a budget, you can check the other therapists who offers the same service for a lower rate.
Using our platform is free, we aim to connect you with the best therapists in their fields. Offering a free therapy session is not possible as it isn't a sustainable business action.
However we offer a trial session which is much affordable compared to regular therapy sessions.
However we offer a trial session which is much affordable compared to regular therapy sessions.
Our therapists have strong background in diverse areas of expertise. Here are some of the areas our therapists are specialized in:
- Anxiety
- Addiction
- Depression
- Eating Disorders
- Post Traumatic Stress Disorder (PTSD)
- Relationships
- Anger Management
- Obsessive Compulsive Disorder (OCD)
Deciding to your therapist is a personal process. Here, on Therapist At Home, we aim to provide the best therapists in their areas. First of all, you should consider the language of your therapist. Although all of our therapists provide therapy in English, talking with someone in your mother language is different.
Secondly, you can review the therapists' profile, their specialized areas and reviews. The best way to understand if the therapist is right for you is to book a trial session and see whether you understand each other before going on with regular session.
If you don't know which therapist is right for you, you can also contact us via the chat button on the bottom right corner. We are here to help.
Secondly, you can review the therapists' profile, their specialized areas and reviews. The best way to understand if the therapist is right for you is to book a trial session and see whether you understand each other before going on with regular session.
If you don't know which therapist is right for you, you can also contact us via the chat button on the bottom right corner. We are here to help.
Your Privacy
No, we are strict about this. No information about you can be disclosed. Ensuring your privacy is important to us, so we choose our therapist to meet ethical standards through a long process.
Yes, there is no way someone else can see your account. Protecting your data is important for us, you can see our terms and conditions and our privacy policy.
Yes, both our platform and therapists follow confidentiality rules. Only exception is if a client shares a criminal activity or pose threat to self or others, a therapist is legally responsible to contact authorities.
